[sf-lug] automatic credit card billing ... the most common problem ...

[Michael Paoli]

Hmmmm, I wonder, statistically, if expiration is still the
most common problem - certainly was in past, but I wonder
how current stats are on that.

Might be small number statistics, but ...
In the last 1.5 years I've had more credit card replacements due
to fraud or potential fraud - and all of those not in cases
where I lost card or card itself was stolen from me or I used
it with some shady merchant or somehow lost that data myself,
rather they were large/massive breaches of some big vendor
or processor, where tens of thousands or more credit cards had
their data breached.  So more recently in my personal experience
cards have been replaced mostly due to non-individual fraud/loss.
Also, when I contacted Michael Hubbard, that too was what had happened
to him - his card was one of a large number of cards replaced due
to some large/massive fraud/loss.
And, again, my personal experience - the last times my credit cards
have been replaced due to other than expiration, it's all been
fraud/loss where I never lost the card itself nor did I myself
lose the credit card data.

Anyway ... small number statistics, but as larger scale credit
card theft becomes increasingly possible and lucrative, I think we
tend to see more of this occurring.  Would be interesting to see
industry-wide US stats on that ... both current and historic.


> From: "Rick Moen" <rick at linuxmafia.com>
> Subject: Re: [sf-lug] automatic credit card billing and ...
> Date: Sun, 19 Mar 2017 11:23:25 -0700

> Quoting Michael Paoli (Michael.Paoli at cal.berkeley.edu):
>
>> What I think tends to be especially hazardous, is when folks basically
>> just set up automatic payments/renewals ... and mostly just "forget"
>> about it after that ... don't think to update them when card is
>> lost/stolen/replaced - or even updated/replaced with a new
>> expiration date or such ... or similarly when folks don't keep an eye
>> on regular processing ... as occasionally things do/can go wrong - and
>> if not watched/caught, that can cascade into more problematic/critical
>> issue/situation.
>
> Expiration date is the most common problem.
>
> You get your replacement card with the further-out expiration date.
> Now, are you going to somehow remember _everywhere_ you've entered it
> for automatic usage?  Some people are organised enough to do that; most
> are not.
>
> Humans in any event tend to be bad at managing the automation that helps
> us compensate for being at bad at things without automation.  ;->
>
> And I can't tell you how many hilariously inept SPOFs I spot in
> management of domains and Internet services, like domains whose domain
> contacts all require the domain's DNS, registration, and e-mail services
> to all be in good order, which doesn't seem like a problem to people
> until they cannot be reached to inform them of domain problems.