[sf-lug] Recieved my XO today!!
amro at shaketech.com
Mon Jan 7 14:53:28 PST 2008
Hi Everyone! I recieved 2 last Friday! My order date was:11/15/07.
On 1/3/08, Sameer Verma <sverma at sfsu.edu> wrote:
> Kristian Erik Hermansen wrote:
> > On 3 Jan 2008 20:22:13 -0500, Blake Haggerty
> > <Blake.Haggerty at sapphire.com> wrote:
> >> Just an announcement that my XO just showed up at my office... I can't
> >> believe how small it is....
> > Still don't have mine and I ordered within a couple hours of them
> > going on sale. I have heard offline from multiple people about OLPC
> > organizational issues. After getting an email the other day saying
> > that my laptop would not arrive until January 15th, I became very
> > suspicious that something was not right. I mean, I was one of the
> > first people to order, and people are getting their laptops before
> > me?!?! I put in the reference number from the email on their web
> > status checker just to make sure, as they had not replied to emails I
> > sent earlier. So, after three hours on hold -- yes luckily I utilize
> > Gizmo VoIP -- I got through. I gave them the reference number, and
> > apparently, it was in a separate database, and not the "main
> > database". Interesting.
> > So, after giving a lot of details to find me in this "other database",
> > they tracked down my order. And guess what!!?? Not only was it never
> > going to be shipped, but apparently they had numerous issues with
> > addresses being input into their "original database" incorrectly. So,
> > they would have never shipped it to me unless I called to fix this
> > problem. They did not call me or respond to my emails either, and I
> > was proactive. Think about all the other people who are less
> > proactive than myself!
> > Finally, I was able to get them to fix everything, but now they are
> > not certain that I will receive the laptops by January 15th. I
> > offered to have someone physically drive into Boston to pick them up
> > (hey, it's my hometown!), but they said this was not an option. /me
> > grumbles...
> Oh, and BTW my understanding is that for all such orders that didn't go
> through, they will follow up each case this month by phone or e-mail
> (assuming they got those pieces of information right). After all, each
> case is a potential loss if not followed through.
> Dr. Sameer Verma, Ph.D.
> Associate Professor of Information Systems
> San Francisco State University
> San Francisco CA 94132 USA
> sf-lug mailing list
> sf-lug at linuxmafia.com
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