[conspire] (forw) Re: Wine club release events

[Ross Bernheim]

Rick,

Another installment in the joys of outsourcing. One of the problems with
outsourcing is that the company that you outsource to has less incentive
to look after your interests than you do. (They are only in it for the money.)

Ross


> On Mar 24, 2016, at 4:42 AM, Rick Moen <rick at linuxmafia.com> wrote:
> 
> Suddenly, my ongoing inability to get announcements from either Santa
> Cruz Mountain Vineyard or Beltramo's is explained:  It's outsourced
> mailing vendor Constant Contact failing to fix its bugs.
> 
> Mailing list folks:  Another example of an Internet outsourcing company 
> trying to foist off its failures onto its customers.  Maybe they should
> try using open source?
> 
> 
> ----- Forwarded message from Santa Cruz Mountain Vineyard <jeff at santacruzmountainvineyard.com> -----
> 
> Date: Wed, 23 Mar 2016 22:10:01 -0700
> From: Santa Cruz Mountain Vineyard <jeff at santacruzmountainvineyard.com>
> To: Rick Moen <rick at linuxmafia.com>
> Subject: Re: Wine club release events
> Reply-To: jeff at santacruzmountainvineyard.com
> 
> Hi Rick,
> 
> Thank you for the very nice comments, and I'm thrilled that you have been
> such a satisfied member for so long.
> 
> I logged into Constant Contact tonight and spent a bunch of time trying to
> figure out why you were a listed Wine Club contact but without a listed
> email address. When I tried to add this email address it wouldn't take it,
> saying it was in the system already. So I deleted your file and made a new
> one for you, but when I put in this email address it wouldn't let me,
> saying that you had unsubscribed in the past. So it looks like you
> mistakenly unsubscribed at some point. That message only comes when the
> email addressee unsubscribes, not if I do it.
> 
> Is there another email address I can use for you? I'm afraid the system
> won't let me re-subscribe you in any way I can figure out.
> 
> Regards, - Jeff
> 
>> Hello, Jeff and crew.  My household members were utterly delighted
>> with your recent Wine Club release; I've been a member since 2010, and
>> couldn't be happier.
>> 
>> This past approximately two years, I've not received any more e-mail
>> invitations to release receptions (parties?) at the winery.  I've
>> double-checked to ensure that my Internet server isn't refusing the mail
>> or tucking it in a spam folder.
>> 
>> If your release parties still occur, I'd love to start getting the
>> invitations again.
>> 
>> Best Regards,
>> Rick M.
>> 650-283-7902 cellular
>> 
>> 
> 
> 
> Jeff Emery - Proprietor / Winemaker
> Santa Cruz Mountain Vineyard & Quinta Cruz
> 334 A Ingalls St, Santa Cruz, CA 95060
> www.SantaCruzMountainVineyard.com
> 831-426-6209
> 
> 
> ----- End forwarded message -----
> ----- Forwarded message from Rick Moen <rick at linuxmafia.com> -----
> 
> Date: Thu, 24 Mar 2016 04:33:50 -0700
> From: Rick Moen <rick at linuxmafia.com>
> To: Santa Cruz Mountain Vineyard <jeff at santacruzmountainvineyard.com>
> Subject: Re: Wine club release events
> Organization: If you lived here, you'd be $HOME already.
> 
> Quoting Santa Cruz Mountain Vineyard (jeff at santacruzmountainvineyard.com):
> 
>> I logged into Constant Contact tonight and spent a bunch of time trying to
>> figure out why you were a listed Wine Club contact but without a listed
>> email address. When I tried to add this email address it wouldn't take it,
>> saying it was in the system already. So I deleted your file and made a new
>> one for you, but when I put in this email address it wouldn't let me,
>> saying that you had unsubscribed in the past. So it looks like you
>> mistakenly unsubscribed at some point. That message only comes when the
>> email addressee unsubscribes, not if I do it.
> 
> I never unsubscribed, but my Internet server was offline for several
> months at the end of 2014 and beginning of 2015, so Constant Contact
> probably unsubscribed me at that time, when mail to me was undeliverable.
> 
> If you don't mind spending a coupld of more minutes on this:  Make
> Constant Contact's software bug _their_ problem, by telling them to add
> my address back.  It's what they're paid for.  <grin>  You can live
> text-chat with them, or call or e-mail them.  
> 
> http://www.constantcontact.com/support
> 
> Honestly, they should fix their darned software.   I would really
> appreciate your putting the problem back in their court, because I just
> realised I've not been getting mailings at least one other company that
> uses Constant Contact, too -- but suspect they won't talk to me because
> I'm not their customer.
> 
> 
> 
> ----- End forwarded message -----
> 
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