[conspire] (forw) Re: Wine club release events

[Rick Moen]

Suddenly, my ongoing inability to get announcements from either Santa
Cruz Mountain Vineyard or Beltramo's is explained:  It's outsourced
mailing vendor Constant Contact failing to fix its bugs.

Mailing list folks:  Another example of an Internet outsourcing company 
trying to foist off its failures onto its customers.  Maybe they should
try using open source?


----- Forwarded message from Santa Cruz Mountain Vineyard <jeff at santacruzmountainvineyard.com> -----

Date: Wed, 23 Mar 2016 22:10:01 -0700
From: Santa Cruz Mountain Vineyard <jeff at santacruzmountainvineyard.com>
To: Rick Moen <rick at linuxmafia.com>
Subject: Re: Wine club release events
Reply-To: jeff at santacruzmountainvineyard.com

Hi Rick,

Thank you for the very nice comments, and I'm thrilled that you have been
such a satisfied member for so long.

I logged into Constant Contact tonight and spent a bunch of time trying to
figure out why you were a listed Wine Club contact but without a listed
email address. When I tried to add this email address it wouldn't take it,
saying it was in the system already. So I deleted your file and made a new
one for you, but when I put in this email address it wouldn't let me,
saying that you had unsubscribed in the past. So it looks like you
mistakenly unsubscribed at some point. That message only comes when the
email addressee unsubscribes, not if I do it.

Is there another email address I can use for you? I'm afraid the system
won't let me re-subscribe you in any way I can figure out.

Regards, - Jeff

> Hello, Jeff and crew.  My household members were utterly delighted
> with your recent Wine Club release; I've been a member since 2010, and
> couldn't be happier.
>
> This past approximately two years, I've not received any more e-mail
> invitations to release receptions (parties?) at the winery.  I've
> double-checked to ensure that my Internet server isn't refusing the mail
> or tucking it in a spam folder.
>
> If your release parties still occur, I'd love to start getting the
> invitations again.
>
> Best Regards,
> Rick M.
> 650-283-7902 cellular
>
>


Jeff Emery - Proprietor / Winemaker
Santa Cruz Mountain Vineyard & Quinta Cruz
334 A Ingalls St, Santa Cruz, CA 95060
www.SantaCruzMountainVineyard.com
831-426-6209


----- End forwarded message -----
----- Forwarded message from Rick Moen <rick at linuxmafia.com> -----

Date: Thu, 24 Mar 2016 04:33:50 -0700
From: Rick Moen <rick at linuxmafia.com>
To: Santa Cruz Mountain Vineyard <jeff at santacruzmountainvineyard.com>
Subject: Re: Wine club release events
Organization: If you lived here, you'd be $HOME already.

Quoting Santa Cruz Mountain Vineyard (jeff at santacruzmountainvineyard.com):

> I logged into Constant Contact tonight and spent a bunch of time trying to
> figure out why you were a listed Wine Club contact but without a listed
> email address. When I tried to add this email address it wouldn't take it,
> saying it was in the system already. So I deleted your file and made a new
> one for you, but when I put in this email address it wouldn't let me,
> saying that you had unsubscribed in the past. So it looks like you
> mistakenly unsubscribed at some point. That message only comes when the
> email addressee unsubscribes, not if I do it.

I never unsubscribed, but my Internet server was offline for several
months at the end of 2014 and beginning of 2015, so Constant Contact
probably unsubscribed me at that time, when mail to me was undeliverable.

If you don't mind spending a coupld of more minutes on this:  Make
Constant Contact's software bug _their_ problem, by telling them to add
my address back.  It's what they're paid for.  <grin>  You can live
text-chat with them, or call or e-mail them.  

http://www.constantcontact.com/support

Honestly, they should fix their darned software.   I would really
appreciate your putting the problem back in their court, because I just
realised I've not been getting mailings at least one other company that
uses Constant Contact, too -- but suspect they won't talk to me because
I'm not their customer.



----- End forwarded message -----