[sf-lug] proposed: sf-lug.org. change registrar from joker.com to gandi.net
Michael Paoli
Michael.Paoli at cal.berkeley.edu
Sun Apr 26 00:33:00 PDT 2020
proposed: sf-lug.org. change registrar from joker.com to gandi.net
I'm proposing we change registrar for multiple reasons.
Most notably and annoyingly, joker.com is grossly unacceptable when it
comes to glue records. For most any reasonably sane registrar on the
planet, updating glue records is a snap. But oh no, not for joker.com
For most any sane registrar on the planet (e.g. gandi), simply provide
the updated IP address(es) into a web form, and boom, done
(notwithstanding teensy bit of latency for processing and DNS TTLs).
Jim, if you want to deal with these jokers at joker.com and see if you
can get it fixed, have at it, here's what needs to be updated in the
glue data:
Change from:
ns1.sf-lug.org. 86400 IN A 198.144.194.238
ns1.sf-lug.org. 86400 IN AAAA 2001:470:1f04:19e::2
to:
ns1.sf-lug.org. 86400 IN A 96.86.170.229
ns1.sf-lug.org. 86400 IN AAAA 2001:470:1f05:19e::3
If it's not fixed within 10 days of this email/posting hitting the
SF-LUG list, I'll presume we're to proceed with change of registrar.
Note that it should NOT be necessary to change NS records of other
domain(s) (nor even sf-lug.org. itself) to fix the glue records as noted
above.
Joker.com, on the other hand, seems to be completely and totally unable
to make changes to glue records, even via email request, if anything
whatsoever (at least per their claims) in the parent domain is still
using the NS and glue records. So, e.g., as is our case, there are
other domain(s) (e.g. sflug.org) even with other registrar(s)
(e.g. godaddy.com), despite sf-lug.org being with joker.com, joker.com
will not allow us to change A/AAAA glue records for ns1.sf-lug.org. so
long as sflug.org (or any other <whatever>.org domain, and with whatever
registrar) is still using ns1.sf-lug.org. as NS. I find that utterly
unacceptable. It should NOT be necessary to do the ns1 ... ns0 ... ns00
... dance to work around joker.com's incompetence ... and can't even
guarantee that such work around would be fully effective. And that's
really quite a waste of resource (persons' time!), when it's not
necessary with a much more sane registrar. Heck, just think, one could
hold any person's/organization's "glue" records "hostage" with
joker.com! Just get/have a TLD with same parent at any registrar,
include the relevant NS as one of the NS records for said domain, and
the "victim" person/organization then can't change their glue record!
Way to go joker.com!
I also find a lot of joker.com's services (and annoyances), and lack of
quality to be ... well, lacking for a registrar, especially when much
better can be had at comparable pricing - I just do not find Joker.com
worth the hassle/annoyance/limitations.
references/excerpts:
Notable issues/annoyances (see also further details/references further
below):
o damn near impossible to update glue records
o sucky whois/GDPR policy with no opt-out to allow to make public what
ought generally be public
o general comparative lack of quality (e.g. much less useful/informative
renewal notices, web interfaces plastered with with ads looks like a
trip back to 1997)
General comparative lack of quality:
http://linuxmafia.com/pipermail/sf-lug/2019q2/014183.html
GDPR bungle on whois, etc.:
http://linuxmafia.com/pipermail/sf-lug/2019q2/013971.html
Can't fix/update glue:
dig @$(dig +short org. NS | head -n 1) +norecurse +noall +answer
+additional +authority +comment sflug.org NS
;; AUTHORITY SECTION:
sflug.org. 86400 IN NS ns1.sf-lug.org.
;; ADDITIONAL SECTION:
ns1.sf-lug.org. 86400 IN A 198.144.194.238
ns1.sf-lug.org. 86400 IN AAAA 2001:470:1f04:19e::2
dig +noall +norecurse +answer ns1.sf-lug.org. A ns1.sf-lug.org. AAAA
ns1.sf-lug.org. 86400 IN A 96.86.170.229
ns1.sf-lug.org. 86400 IN AAAA 2001:470:1f05:19e::3
> Date: Wed, 08 Jan 2020 19:55:37 -0800
> From: "Michael Paoli" <Michael.Paoli at cal.berkeley.edu>
> To: "Rick Moen" <rick at linuxmafia.com>
> Subject: Re: (forw) [volunteers] Your Joker.com Request has been processed []
>> From: "Rick Moen" <rick at linuxmafia.com>
>> Subject: (forw) [volunteers] Your Joker.com Request has been processed []
>> Date: Sun, 22 Dec 2019 03:08:20 -0800
>
>> Michael, I think you said you had problems getting a glue record
>> at Joker.com repointed to a new IP, right? Turns out, the place you
>> do that is (after login to Joker.com customer account) toolbar item 'My
>> Joker', then 'My Nameservers'.
>
> Yeah, still can't get ns0.sf-lug.org. updated via Joker.
> Had it fully out'a there for well over (more than 2 days) the TTL,
> still can't get it out of being "registered custom nameservers" - what
> Joker calls the "glue" records in their interface.
> What they said earlier, was effectively it needs totally be out, before
> it can be removed ... that doesn't work ... even tried putting it
> back, deleting it, then updating the registered NS ... still fails:
> "This nameserver exists already. You can make use of it by simply
> assigning it to the domain."
> Not a huge deal ... as the work-around is the newly implemented
> ns00.sf-lug.org.
> Still annoying, though.
> Similar was no fuss no mess easy-peasy with Gandi - just put in the new
> IP address(es) - simply paste 'em in, one per line ... done.
> Joker lets one only put in a single IPv4 and a single IPv6 address - or
> only one of the two. And makes it at best very difficult to change the IPs.
> This is what they sent me earlier (and I also forwarded to you earlier):
> ----- Forwarded message from Michael.Paoli at cal.berkeley.edu -----
> Date: Tue, 17 Dec 2019 03:06:29 -0800
> From: "Michael Paoli" <Michael.Paoli at cal.berkeley.edu>
> Subject: Fwd: [INF95131067] Re: [support][premium] [sf-lug.org]
> To: rick at linuxmafia.com
>
> Ugh, and here's Joker's far less than ideal response on updating glue
> records - can't do it at all with their interface (or even them do it for
> you!), without apparently deleting *all* references to the NS record!
>
> Ugh.
>
> Yup, we'll just keep piling up the reasons to switch from Joker.com. ;-}
>
> ----- Forwarded message from info at joker.com -----
> Date: Mon, 16 Dec 2019 10:31:53 +0100
> From: "Joachim Rolf" <info at joker.com>
> Reply-To: info at joker.com
> Subject: [INF95131067] Re: [support][premium] [sf-lug.org]
> To: sflug.org at gmail.com
>
> Dear Sir/Madam,
>
> thank you for your email.
>
> It's only possible to delete a nameserver if it is not linked to any domain.
> Please arrange, that the nameserver will not be used by a domain.
>
> If the mentioned nameserver is connected with a domain you must
> contact the owner or admin of these domain and ask them to remove the
> references.
>
> If you want to delete a nameserver please try:
>
> 1) Login to the Joker.com webinterface at:
> https://joker.com/?mode=mod_nserver&do_next=list_nservers
>
> with the account of the domain creator, or one of the additional
> granted domain permissions (Roles)
>
> 2) Please mark the selection box in front of the nameserver and use
> the "delete" button.
>
> If you are looking for information about changes of a domain or
> create/update the nameserver of a domain, please go to our FAQ at:
> https://joker.com/f/11
>
> Best regards,
>
> your Joker.com team
>
> --
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
> Please check out our FAQ: https://joker.com/f/1
> _________________________________________________________________________
>
>
> Joker.com is run by
> CSL Computer Service Langenbach GmbH
> DE-40549 Düsseldorf
> Germany
>
> https://joker.com
>
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
>
>
> ---- Original message ----
>
>> Date: 13.12.2019 5:17:34 [UTC]
>> User [KID]: sf-lug Client ID: 4035352
>> Subject: [support][premium] [sf-lug.org]
>> Domain: sf-lug.org
>> User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like
>> Gecko) Chrome/73.0.3683.75 Safari/537.36
>> Request:
>> How do I update DNS "glue" records? ("Register nameservers" / "register NS")
>> most specifically, for ns0.sf-lug.org,
>> I want to replace:
>> ns0.sf-lug.org. 86400 IN A 198.144.194.238
>> updating to new IPv4 with:
>> ns0.sf-lug.org. 86400 IN A 96.86.170.229
>> Your web GUI interface seems to give ability to add new "Register
>> nameservers"
>> / "register NS" (where you have your "glue" records
>> input),
>> but doesn't seem to give any way to remove them once there or to
>> update the IP
>> address(es) associated with them.
>> Can you please let me know how to do with with your web GUI
>> interface - or if
>> it can't be done there, please make that change (just the
>> IPv4 IP, the IPv6 isn't changing).
>> Thanks.
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