[sf-lug] sf-lug Digest, Vol 479, Issue 1

jim jim at well.com
Thu Aug 30 14:30:54 PDT 2018 

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On 08/30/2018 08:11 PM, Clinton R wrote:
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> *To:* sf-lug at linuxmafia.com
> *Subject:* sf-lug Digest, Vol 479, Issue 1
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> Today's Topics:
>
>    1. SSH program Dropbear vet 0.46 (John)
>    2. Re: SSH program Dropbear vet 0.46 (Rick Moen)
>    3. Re: SSH program Dropbear vet 0.46 (Rick Moen)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Thu, 23 Aug 2018 12:42:48 -0700
> From: John <jstrazza at yahoo.com>
> To: SF-LUG <sf-lug at linuxmafia.com>
> Subject: [sf-lug] SSH program Dropbear vet 0.46
> Message-ID: <58B4AAC7-9F79-4240-A750-E0D884FDACF6 at yahoo.com>
> Content-Type: text/plain;       charset=utf-8
>
> At the office one of our customers is having trouble with this 
> software.  I?ve look at the net, but can?t seem to get anywhere.
>
> Can anyone provide assistance?
>
> Sent from my iPhone
>
>
>
> ------------------------------
>
> Message: 2
> Date: Thu, 23 Aug 2018 18:11:08 -0700
> From: Rick Moen <rick at linuxmafia.com>
> To: sf-lug at linuxmafia.com
> Subject: Re: [sf-lug] SSH program Dropbear vet 0.46
> Message-ID: <20180824011108.GA12878 at linuxmafia.com>
> Content-Type: text/plain; charset=utf-8
>
> Quoting John (jstrazza at yahoo.com):
>
> > At the office one of our customers is having trouble with this
> > software.  I?ve look at the net, but can?t seem to get anywhere.
> >
> > Can anyone provide assistance?
>
> John --
>
> I sympathise with your situation, wanting to provide help for a third
> party, but (probably) having only a vague description of the problem
> being encountered.  This puts you in a bind, because you don't have
> adequate data.  Unfortunately, by the same token, the rest of the world
> doesn't have adequate data, either.
>
> A key problem is that, one gathers, you find yourself in the position of
> being an intermediary.  The customer isn't talking to LUGs, and may or
> may not even be providing meaningful information to you, yet you're
> expected to act on the customer's behalf and get help.  It may be too
> late for the present situation, but I'd suggest to you, going forward,
> that you try to avoid being such an intermediary in the future.
>
> Let us imagine a situation, for comparison's sake, where the customer
> subscribes to sf-lug at linuxmafia.com and engages with the online
> community directly.  Let's call the customer Andy. Andy posts 'I'm
> having problems with Dropbear version 0.46.  Please tell me how to solve
> them.'
>
> So, then, one of us says 'Welcome, Andy.  In order for us to help you,
> you will need to (metaphorically) go back, reproduce the problem for us,
> and record or transcribe an accurate, verbatim, sequential account of
> exactly what happens -- not a description, but rather a record, the raw
> data of your software experience.  Then, edit any parts obviously
> extraneous out of your software-session transcript, then post that
> edited session back to this mailing list.'
>
> 'By the way, Andy, your contemporaneous session account must be at
> leasst detailed enough to clarify matters so vague at present that
> there's no way anyone could possibly help you.  For example, Dropbear
> is an omnibus package consisting both of a server (daemon) program to
> accept incoming SSH connections, and several specialised client
> programs (dbclient, dropbearkey, dropbearconvert, scp).  At present, we
> cannot even determine whether you are trying to run an SSH server, or
> trying to connect to one.'
>
> 'And, Andy, _assuming_ that when you say "Dropbear" you mean you're
> trying to use a client piece, such as (say), the main client program
> dbclient, please include some modest checking of underlying
> connectivity, something like this:'
>
> 'If you were trying to SSH to a target machine called
> target.example.com, include the results of:
>
>   ping target.example.com
>
> and
>
>   dig target.example.com
> or
>   nslookup target.example.com
>
> Thank you.'
>
> Since in this case Andy isn't engaging with the community, you and your
> firm are pretty much obliged to substitute for the community.  Good luck
> to you and to probably-not-Andy.
>
>
>
>
> ------------------------------
>
> Message: 3
> Date: Thu, 23 Aug 2018 18:20:29 -0700
> From: Rick Moen <rick at linuxmafia.com>
> To: sf-lug at linuxmafia.com
> Subject: Re: [sf-lug] SSH program Dropbear vet 0.46
> Message-ID: <20180824012029.GB12878 at linuxmafia.com>
> Content-Type: text/plain; charset=utf-8
>
> Quoting John (jstrazza at yahoo.com):
>
> > At the office one of our customers is having trouble with this
> > software.  I?ve look at the net, but can?t seem to get anywhere.
> >
> > Can anyone provide assistance?
> >
> > John --
>
> Definitely _not_ your fault, but I just came up with a good metaphor.
> It's like saying 'In my neighbourhood, someone on my block is having
> trouble with this "Toyota" thing.  I've looked at the Net, but can't
> seem to get anywhere.  Can anyone provide assistance?'
>
>
>
>
> ------------------------------
>
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> End of sf-lug Digest, Vol 479, Issue 1
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