[sf-lug] Are there two different models of X1 Carbon 4th gen (upgradeable and non-upgradeable)?

[Mike Higashi]

Perhaps the key phrase to use with customer service is "user upgradable"
instead of "customizable".

Mike

On Dec 30, 2016 9:45 PM, "Rick Moen" <rick at linuxmafia.com> wrote:

> Quoting Michael Shiloh (michaelshiloh1010 at gmail.com):
>
> > You remember last week I raised the question of whether RAM and SSD
> > could be upgraded on the X1 Carbon 4th gen. The prevailing evidence
> > was that the RAM is soldered on to the motherboard, and that the SSD
> > is socketed and can be changed by the user.
> >
> > However when I called sales support at Lenovo I was told that the RAM
> > too was upgradeable, but only if I order the customizable option.
>
> I see on
> https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/
> Upgrading-RAM-and-SSD-on-the-X1-Carbon-4th-generation/m-p/3525364
> that you have already gotten a pretty definitive response from a forum
> moderator, who referred you to the specs that very clearly says
> 'soldered to systemboard, no sockets'.  This also matches what I read
> elsewhere.  Conclusion:  Sales support person was mistaken.
>
> The Thinkwiki page also says 'soldered directly on the mainboard', and
> that wiki's always been pretty good.
> http://www.thinkwiki.org/wiki/Category:X1_Carbon
>
> (Old joke courtesy of Steve Wozniak:  What's the difference between a
> used car salesman and a computer salesman?  The used car salesman knows
> when he's lying.)
>
> But, you know, if you call back the sales support people and they swear
> there really is a customizable option, maybe you should try to order
> that.  If what they ship you turns out to match what the forum moderator
> and spec sheet say (no RAM sockets), then send it back and get a refund.
>
> Or just order a unit already maxed out with 16GB RAM.  Then, you'll be
> set.
>
>
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