[sf-lug] Answers at Ubuntu.com

[Ken Shaffer]

Hi Grant,
Clicking on the technical questions link on ubuntu.com leads to the Ubuntu
section of launchpad at https://answers.launchpad.net/ubuntu, which is where
I've been spending some time.  I took a quick look at the
ubuntuforums.org(from the community support link at
ubuntu.com), but found the interface less convenient for me to work with --
maybe just because I was less familiar with it.  I'll definitely check out
the IRC and the other sites you mentioned.
Ken

On Wed, Mar 23, 2011 at 9:09 PM, Grant Bowman <grantbow at ubuntu.com> wrote:

> Hi Ken,
>
> Thank you very much for your summary. I'm having a hard time following
> where you are contributing your work and where others might go to do
> what you have done and/or support you in your work.  Here are some
> URLs that come to my mind when reading your description:
>
> http://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
>
> http://launchapd.net - questions sections of various source and binary
> packages.
>
> http://ubuntuforums.org
>
> http://brainstorm.ubuntu.com
>
> I appreciate the efforts you are making and invite you to participate
> with the http://ubuntu-california.org team which has IRC discussions
> on freenode.net in #ubuntu-us-ca channel (24x7 discussion, Sun 7PM
> meetings every other week) and share with our mail list.
> https://lists.ubuntu.com/mailman/listinfo/ubuntu-us-ca I would be
> happy to do what I can to help you in your efforts. There are many
> different ways to contribute to Ubuntu. Local Communities like the
> California Team are designed to "help groups of Ubuntu fans and
> enthusiasts work together in regional teams to help advocate, promote,
> translate, develop and otherwise improve Ubuntu. Our worldwide network
> of LoCo teams is providing a strong backbone to our already vast and
> extensive Ubuntu community." https://wiki.ubuntu.com/LoCoTeams
>
> Cheers,
>
> Grant Bowman <grantbow at ubuntu.com>
> https://wiki.ubuntu.com/GrantBowman
>
>
> On Wed, Mar 23, 2011 at 5:32 PM, jim <jim at systemateka.com> wrote:
> >
> >
> > thanks __much__ ken!
> >    i'm at noisebridge, waiting for the start of the
> > linux discussion group (wed 6 to 8 PM), and i'll
> > definitely share your note with them.
> >
> >
> > On Wed, 2011-03-23 at 16:33 -0700, Ken Shaffer wrote:
> >>  When I mentioned to Jim at a recent SFLUG meeting that I was spending
> >> some time at the Ubuntu site helping out people who have problems, he
> >> suggested I write up a note for the mailing list -- others may be
> >> interested, both as a way to find answers to questions and to offer
> >> their expertise to others.
> >>     I've always been aware of the "bugs" section at the ubuntu.com
> >> site, but have never looked much at the two support sections:  1)the
> >> web based community support and 2)the mailing list for technical
> >> questions.  Much to my surprise, the two are apparently totally
> >> separate entities, each requiring their own login.
> >>    The last few months, I've started to  spend more time at the
> >> ubuntu.com site helping out in the "technical answers system" (From
> >> www.ubuntu.com, click on the support tab, then the "Techincal Answers
> >> System" link). Here, people can post technical questions about Ubuntu
> >> or applications and get help from other users.  The questions are
> >> categorized for quick search filtering.  Support groups, both formal
> >> and informal, tend to form around the categories.  Mostly I respond to
> >> installation or wireless setup problems -- the first hurdles for new
> >> users interested in getting a working Ubuntu system.  Help is welcome
> >> from anyone, but before formally joining a support team, you need to
> >> generate a gpg key and sign the code of conduct.
> >>    I also find the technical questions section is a pretty good place
> >> to learn alternate ways of dealing with a variety of problems I
> >> encounter on an Ubuntu system.  When others are asking about a problem
> >> which you also have, you might pick up a workaround, or even decide to
> >> file a bug report.
> >>
> >> Ken Shaffer
> >>
> >>
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