[sf-lug] AT&T DSL in Marin
akkana at shallowsky.com
Wed Mar 17 10:34:16 PDT 2010
Chris Mason writes:
> Make no mention of Linux, and let them assume what they will.
[ ... ]
> "Oh, I would just prefer to use the web interface to manage
> my wonderful new HP printer. I'd hate to have to return it. You _do_
> support Macs, right?"
My only disagreement is that I hate the thought of denying you use
Linux. If everybody does that, they'll never realize that they have
any Linux customers at all. Your message mentioned at the beginning a
recording saying "For Mac or Linux ..." -- please, let's encourage that.
You could follow your suggested script, and when they ask what OS
you use, say Linux. If you hit a rude "We don't support Linux" brick
wall, you can always fall back on "Well, I have a Mac here too ...
hold on, let me boot it ... you DO support Macs, right?"
and then continue with the script.
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