[sf-lug] Buying Ubuntu Support from Canonical not as smooth as running the Operating System!

Rick Moen rick at linuxmafia.com
Sat Oct 6 10:23:54 PDT 2007

[Snipping a bunch of mailing lists from distribution]

Quoting Soren Hansen (soren at ubuntu.com):

> On Fri, Oct 05, 2007 at 03:25:18PM -0700, Kristian Erik Hermansen wrote:
> > ... or to sum up in short:
> > * Based in UK (so no US hours?)
> Not so. The Canonical support centre is in Canonical. Regardless, we
> offer support in *the* *customer's* business hours. If you buy 9-5
> support, it's 9-5 *your* time.

For those interested, details of Canonical, Ltd.'s global 24x7 coverage
are here:  http://www.canonical.com/services/support/sla   (Last I
heard, Kristian, their main support centre is in Montreal, which was not
in the UK at the time of the last border surveys.)

Soren, I'm also one of the few Yanks you'll encounter who actually
understand that the Isle of Man, where Canonical is registered, is _not_
part of the United Kingdom (nor the EU, nor the Commonwealth).

My thanks to Canonical for all of their good work.

May those that love us love us; and those that don't love us, may
God turn their hearts; and if he doesn't turn their hearts, may
he turn their ankles so we'll know them by their limping.

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