[conspire] (forw) Testing New Keyboard

[Scott DuBois]

On Sun, Jun 28, 2015 at 04:32:07PM -0700, Rick Moen wrote:
> Turns out, Robert did not implement my (repeated) suggestion of entering
> the BIOS Setup because he had no idea how to get there.  But that raises
> the question:
> 
> Is it so goddamned difficult to say 'I'd like to do as you suggest, but
> I cannot see how to get into BIOS Setup, and all I see is a horizontally
> moving progress indicator and then an Ubuntu login screen'?  Does User
> _honestly_ think it's more constructive to simply ignore the expert's
> repeated suggestion and give no comment to it whatsoever?
> 
> I really cannot figure out what if anything some of these people are
> thinking.

I think sometimes people are simply afraid to labeled as giving either "stupid"
answers or asking "stupid" questions. I noticed a lot of this when I was
teaching. When the students realized I didn't make a big deal out of mistakes,
fumbles, and blunders of even the most trivial then they had a tendency to open
up more and talk.

Not everyone has 20+ years experience in technical forum etiquette nor does
everyone know "for sure" the proper name for a widget, gadget, dongle, or any
one of the multitude of items in technology vocabulary spanning 20+ years.
People can sometimes be afraid of stating "I'm not sure what that is or what you
are referring to" so rather than come across as "stupid" in the forum, they
simply write nothing.

We could either ask them if they are comfortable with our instructions or
require further clarification or we can belittle them and chastize them for
asking questions incorrectly while being considered too "stupid" to utilize a
technology forum properly. It's up to us how we wish to be perceived as well as
received.

-- 
Scott DuBois       "The true sign of intelligence is...
BSIT/SE	                 not knowledge but imagination"
EFF ID: 1731778                             -- Einstein


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