[conspire] Good coverage of the common technical issue regarding GRUB2 , but...

[Deirdre Saoirse Moen]

On Wed, May 9, 2012, at 11:31 AM, Rick Moen wrote:

> If you wish to send a meaningful technical report, you must include
> diagnostic _data_  -- data gathered in real time, jotted down, and then
> posted in chronological order.  Posting offhand speculation about the
> root cause of whatever your problems is, _that_ is not diagnostic data.

About 70% of the words I write on an average day at work are some
variant of this paragraph.

Here's a bug report I sent to an airline recently.

Pic: http://deirdre.net/images/bda-flight-duration-bug.png

"I think it's unlikely that EWR-BDA (Newark -> Bermuda) is 3:10 and
BDA-EWR is 1:35. I think it's more likely to be 2:10 and 2:35,
resepectively, and the PSS [passenger servicing system] isn't picking up
on the time zone change between airports."

This had enough information to verify that it was indeed a bug (and only
on the passenger-facing side), and if you look up the same flights now,
you'll see they've fixed it already.

Deirdre