[conspire] Google's notion of an abuse@ mailbox

[Rick Moen]

Quoted below is the autoresponder that cheekily rejects any problem
reports you send to the RFC-mandated mailboxes, abuse at gmail.com or
abuse at google.com.  

Anyway, I _did_ fill out their time-wasting CGI-form -- and typed this
into the minuscule "Additional information" field:

  Shame on you for requiring victims of UCE to fill out a bunch of
  little Web CGI fields, instead of accepting mail to abuse@, as very
  clearly required by RFC 2142.  That's a really scummy policy on your
  part, and is getting you a bad name among knowledgeable members of
  the sysadmin community.

  One day, you'll need our good will, and it'll all have been squandered
  through chump moves like this one.

(And yes, turns out that http://www.rfc-ignorant.org/ already lists
Gmail and Google as RFC-violator domains.)

----- Forwarded message from The Google Team <mail-support at google.com> -----

Date: Wed, 25 Oct 2006 19:21:23 -0000
From: The Google Team <mail-support at google.com>
To: rick at linuxmafia.com
Subject: Re: [#79858494] (forw) ist das Essen wirklich HALAL?

Hello,

Thank you for the abuse report. To help us process your request quickly,
please fill out the form specific to your situation.

- If you believe that your account may have been compromised, please
visit https://services.google.com/inquiry/gmail_security1

- To report a Gmail user who has sent messages that violate the Gmail
Program Policies and/or Terms of Use, please visit
http://mail.google.com/support/bin/answer.py?answer=44301&hl=en&topic=1563&security=1&ctx=security


- To report an established account for sale, please visit
https://services.google.com/inquiry/gmail_security3

- To report all other security and/or abuse-related issues, please visit
https://services.google.com/inquiry/gmail_security4

WHAT HAPPENS WHEN YOU REPORT ABUSE?
By filling out one of the abuse forms listed above, the necessary
information will be provided to the Gmail Abuse team to begin an
investigation. Google takes abuse situations like this very seriously.
After filling out the form, your claim will be given the highest priority.
Please note that it is important to fill out the forms with as much
information as is available to you, so that the Gmail Abuse team can
investigate thoroughly and work quickly to resolve your claim.  As
appropriate, we may warn users or discontinue Gmail service for the
account(s) in question. For privacy and security reasons, we may not
reveal the final outcome of an abuse case to the person who reported it.
To read the Gmail Terms of Use, please visit
http://mail.google.com/gmail/help/terms_of_use.html.

If your issue is not related to abuse, you may want to visit our Help
Center at http://mail.google.com/support/, or by clicking 'Help' at the
top of any Gmail page within your account.

We appreciate the urgent nature of your message, and thank you for your
cooperation.

Sincerely,

The Google Team


----- End forwarded message -----