Let's not forget to say "open-source" instead of "free". The English word "free" has too many meanings, and has historically proven one of Linux's biggest stumbling blocks for general audiences. Being amusing and entertaining will go a long way. Baiting proponents of legacy operating systems (read Don Marti's "Linuxmanship" article at http://electriclichen.com/people/dmarti/linuxmanship.html -- highly recommended) is amusing up to but _not_ including the point where it devolves to affirmations of OS-religion. Be aware that at least one dedicated flamer and Microsoft groupie is a regular Robert Austin show attendee. Consider referring to other OSes as "legacy" systems, per "Linuxmanship", and reserve the term "upgrade" for installing Linux or changing versions of Linux.