SOFTWARE PROBLEM REPORT FORM

  1. Describe your problem:
     __________________________________________

  2. Now, describe the problem accurately:
     __________________________________________

  3. Speculate wildly about the cause of the problem:
     __________________________________________

     __________________________________________

  4. Problem Severity:
     A. Minor__
     B. Minor__
     C. Minor__
     D. Minor__

  5. Nature of the problem:
     A. Locked Up__
     B. Frozen__
     C. Hung__
     D. Shot__

  6. Is your computer plugged in? Yes__ No__

  7. Is it turned on? Yes__ No__

  8. Have you tried to fix it yourself? Yes__ No__

  9. Have you made it worse? Yes__

 10. Have you read the manual? Yes__ No__

 11. Are you sure you've read the manual? Yes__ No__

 12. Are you absolutely certain you've read the manual? No__

 13. Do you think you understood it? Yes__ No__

 14. If `Yes' then why can't you fix the problem
yourself?_________________

 15. How tall are you?  Are you above this line? __________________

 16. What were you doing with your computer at the time the problem
     occurred?
     ______________________________________________________

 17. If `nothing' explain why you were logged in.
     
     ______________________________________________________

 18. Are you sure you aren't imagining the problem? Yes__ No__

 19. How does this problem make you feel? ____________________________

 20. Tell me about your childhood. ___________________________________

 21. Do you have any independent witnesses of the problem? Yes__ No__

 22. Can't you do something else, instead of bothering me? Yes__