<br><br><div class="gmail_quote">On Nov 29, 2007 12:18 PM, Kami Griffiths <<a href="mailto:firstname.lastname@example.org">email@example.com</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Great questions! I'll bring them to
my meeting this afternoon and get back to you with some answers.</span></font></p></div></div></blockquote><div><br>I have one more question I'll be sending you soon. It has to do with retaining the data on Tom's intake form. The best way to provide on-going support for people is to have a grepable (searchable) text (.txt) copy of the form that we fill out on the day, and then store it on-line.
<br><br>I would be willing to offer the Digital Tipping Point wiki as a place where we could store the data, which means that it would be slightly more searchable than just sitting locked away privately somewhere. But, the downside of having stuff in public is that anyone can find it, and that might not be desireable for some people.
<br><br>But I do think we should keep a knowledge base of the people that we have helped, so that we don't have to recreate the wheel each time that people come back in. And, I can guarantee you that we will have repeat business. The one thing that I have learned from being a level one tech support person is that newbies will have lots and lots of repeat questions. It is often the same questions over and over and over again. To repeat re-inventing the wheel each time, we can maintain a database and thus help each client much better.
<br><br>In fact, maybe we want to generate an OOo Base database out of the question that Tom has drawn up, so that it is searchable that way. Just a thought.</div></div><br>