[sf-lug] Sonic: Re: Inexpensive Internet provider in Brisbane?

[Todd Hawley]

Interesting. I've rarely had trouble with them (aside from their equipment
failing in bad weather), but obviously
that's not the case overall. Their coverage map claims they are servicing
Brisbane. Perhaps that's a lie.

-th

On Tue, Mar 24, 2020 at 12:02 PM maestro <maestro415 at gmail.com> wrote:

> WE had a very shitty experience with 'monkey brains' and would very
> strongly recommend against giving them
> a penny and/or any validation.
> Crap customer service, subcontracting to installers/maintenance who
> 'claim' to have 0 info when on-site [not their fault in our cases].
> Subcontractors tell them things are needed and they totally ignore them.
> People with accounts call them and no one answers the phone(s) and don't
> return calls.
> Their customer service and wifi service was independently audited
> [non-public report] and received a complete fail in every aspect.
> They say they're going to provide hardware to areas of properties then
> don't.
> Their mission was [uncertain current locales] to kiss-ass to get into
> properties and get their hardware up on roofs then they turn rude,
> non-responsive, unprofessional, and do a complete 180 with customer
> service.
> Opt-out.
>
>
> 'm......' >>>
>
>
> message ends.
> __________________
>
>
>
> On Tue, Mar 24, 2020 at 10:15 AM Todd Hawley <celticdm at gmail.com> wrote:
>
>> It appears from looking at their coverage map that MonkeyBrains offers
>> service in Brisbane.
>> That might be an alternative if Sonic doesn't pan out.
>>
>> -th
>>
>> On Tue, Mar 24, 2020 at 9:41 AM aaronco36 <aaronco36 at sdf.org> wrote:
>>
>>> Quoting Michael Paoli <Michael.Paoli at cal.berkeley.edu> :
>>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>> Sonic - from my research this past December, and at least for
>>> residential,
>>> if Sonic has fibre to the building, that's all that they'll offer for
>>> any
>>> new service.  No static IPv4, and other limitations on it ... but it has
>>> bandwidth.
>>> Sonic still does DSL, and I'm guestimating they'll offer it for new
>>> service if there's still no fibre to the building.  I didn't price it
>>> (there's fibre to my building), but I'm guessing the price is
>>> reasonable(ish?) for their DSL.
>>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>>
>>>
>>> And directly from the 'Check Availability' quote from Sonic's
>>> Residential
>>> page https://www.sonic.com/residential using a pair of residential
>>> addresses in SF's Sunset District :
>>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
>>> One Service Available
>>>
>>> RECOMMENDED
>>> Internet + Home Phone
>>> Your internet speed: 20 Mbps
>>>
>>> 'Your price'$40/MO
>>> Save $10 for 12 months
>>>
>>> Regular price: $50/mo
>>> Get $10 off Sonic service for first 12 mos
>>>
>>> Internet delivered over AT&T's network using one Fiber-to-the-Node data
>>> line, plus one home phone line.
>>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
>>>
>>>
>>> Would the 'Check Availability' probes revealing that Sonic could deliver
>>> Internet "over AT&T's network" mean that "there's still no fibre to the
>>> building" (as Michael P wrote above) for these particular Sunset
>>> District
>>> customers, that Sonic would have to rely upon AT&T's pre-existing
>>> "Fiber-to-the-Node" data line, and that therefore the quoted 20 Mbps
>>> Internet speed is that of lower-end DSL speeds, yes?
>>>
>>> Please feel free to elaborate upon this :-)
>>>
>>>
>>> ((No, I did _not_ (yet) scope out Sonic's Internet service provisions in
>>> Brisbane or Daly City! ))
>>>
>>> -A
>>>
>>> aaronco36 at sdf.org
>>> ----------------------------
>>>
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>
> --
>
> *~the quieter you become, the more you are able to hear...*
>
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