[sf-lug] Sonic: Re: Inexpensive Internet provider in Brisbane?

Todd Hawley celticdm at gmail.com
Tue Mar 24 12:53:49 PDT 2020


Interesting. I've rarely had trouble with them (aside from their equipment
failing in bad weather), but obviously
that's not the case overall. Their coverage map claims they are servicing
Brisbane. Perhaps that's a lie.

-th

On Tue, Mar 24, 2020 at 12:02 PM maestro <maestro415 at gmail.com> wrote:

> WE had a very shitty experience with 'monkey brains' and would very
> strongly recommend against giving them
> a penny and/or any validation.
> Crap customer service, subcontracting to installers/maintenance who
> 'claim' to have 0 info when on-site [not their fault in our cases].
> Subcontractors tell them things are needed and they totally ignore them.
> People with accounts call them and no one answers the phone(s) and don't
> return calls.
> Their customer service and wifi service was independently audited
> [non-public report] and received a complete fail in every aspect.
> They say they're going to provide hardware to areas of properties then
> don't.
> Their mission was [uncertain current locales] to kiss-ass to get into
> properties and get their hardware up on roofs then they turn rude,
> non-responsive, unprofessional, and do a complete 180 with customer
> service.
> Opt-out.
>
>
> 'm......' >>>
>
>
> message ends.
> __________________
>
>
>
> On Tue, Mar 24, 2020 at 10:15 AM Todd Hawley <celticdm at gmail.com> wrote:
>
>> It appears from looking at their coverage map that MonkeyBrains offers
>> service in Brisbane.
>> That might be an alternative if Sonic doesn't pan out.
>>
>> -th
>>
>> On Tue, Mar 24, 2020 at 9:41 AM aaronco36 <aaronco36 at sdf.org> wrote:
>>
>>> Quoting Michael Paoli <Michael.Paoli at cal.berkeley.edu> :
>>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>> Sonic - from my research this past December, and at least for
>>> residential,
>>> if Sonic has fibre to the building, that's all that they'll offer for
>>> any
>>> new service.  No static IPv4, and other limitations on it ... but it has
>>> bandwidth.
>>> Sonic still does DSL, and I'm guestimating they'll offer it for new
>>> service if there's still no fibre to the building.  I didn't price it
>>> (there's fibre to my building), but I'm guessing the price is
>>> reasonable(ish?) for their DSL.
>>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>>
>>>
>>> And directly from the 'Check Availability' quote from Sonic's
>>> Residential
>>> page https://www.sonic.com/residential using a pair of residential
>>> addresses in SF's Sunset District :
>>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
>>> One Service Available
>>>
>>> RECOMMENDED
>>> Internet + Home Phone
>>> Your internet speed: 20 Mbps
>>>
>>> 'Your price'$40/MO
>>> Save $10 for 12 months
>>>
>>> Regular price: $50/mo
>>> Get $10 off Sonic service for first 12 mos
>>>
>>> Internet delivered over AT&T's network using one Fiber-to-the-Node data
>>> line, plus one home phone line.
>>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
>>>
>>>
>>> Would the 'Check Availability' probes revealing that Sonic could deliver
>>> Internet "over AT&T's network" mean that "there's still no fibre to the
>>> building" (as Michael P wrote above) for these particular Sunset
>>> District
>>> customers, that Sonic would have to rely upon AT&T's pre-existing
>>> "Fiber-to-the-Node" data line, and that therefore the quoted 20 Mbps
>>> Internet speed is that of lower-end DSL speeds, yes?
>>>
>>> Please feel free to elaborate upon this :-)
>>>
>>>
>>> ((No, I did _not_ (yet) scope out Sonic's Internet service provisions in
>>> Brisbane or Daly City! ))
>>>
>>> -A
>>>
>>> aaronco36 at sdf.org
>>> ----------------------------
>>>
>>> _______________________________________________
>>> sf-lug mailing list
>>> sf-lug at linuxmafia.com
>>> http://linuxmafia.com/mailman/listinfo/sf-lug
>>> SF-LUG is at http://www.sf-lug.org/
>>>
>> _______________________________________________
>> sf-lug mailing list
>> sf-lug at linuxmafia.com
>> http://linuxmafia.com/mailman/listinfo/sf-lug
>> SF-LUG is at http://www.sf-lug.org/
>
>
>
> --
>
> *~the quieter you become, the more you are able to hear...*
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://linuxmafia.com/pipermail/sf-lug/attachments/20200324/b32126c5/attachment-0001.html>


More information about the sf-lug mailing list