[sf-lug] Help! Can't connect to AT&T wireless

[David Sterry]

Jackie,

1. Did AT&T sell you a Linksys? I doubt that as they usually go for
2wire modem/router combos.

With a 2wire, the tech will plug it in and go through a process to
register your account and create an att.net email and password. The next
step would be to try the wireless.

The wireless password will be listed in brackets on the bottom of the
device. If the router is connected to the internet, you should also be
able to plug an ethernet cable into the back of the 2wire and into your
computer to get online. Does this work?

I am also interested in the part where you say your wireless account
name is listed. That name should be your SSID by default will generally
by 2wire_### where the ### is a 3-digit number. Another way to figure
out if it's your router is by signal strength. Of course yours should be
strongest if you're right next to it.

I hope that helps but please respond with the answers to the above
questions for further help.

Above all, don't listen to the Ubuntu won't work idea because it's rare
with AT&T that that is the case. I've recently seen Verizon business DSL
requiring a windows program but generally any web browser will work.

-David

> On Wed, 2011-02-16 at 20:57 +0000, Jackie Barshak wrote:
>> I just moved into a new flat in San Francisco and called AT&T to
>> deliver a wireless modem and router. But  since I set it up I haven't
>> been able to connect the wifi.. The Linksys E1000 wireless-N Router
>> has at its minimum system requirements internet explorer 6 Safari 3 or
>> Firefox 2 and a running Windows XP SP3 for a PC.  I bought this
>> computer in India without a genuine copy of Microsoft installed.  It's
>> the practice there to install pirated copies of MS Windows,  While I
>> was there I didn't have trouble with Windows but when I returned to
>> San Francisco in the fall I was finally almost shut down by MS. That's
>> when I learned about and installed Linux.   Now I have extremely
>> limited use of MS and they don't allow me to run updates or save
>> anything in memory.  I don't think I am even operating with Explorer
>> 6.
>>
>> The AT&T tech support person that came out said the problem is that I
>> don't have a Microsoft Service pack higher than a 2 and that  I need
>> at least a 3. And for that reason my wifi can't connect.  But I should
>> have the wi-fi on my ubuntu program, right I asked.  He said that the
>> Router is incompatable with Linux and that I need a dedicated Linux
>> router.  One Linux user tells me that's nonsense.  
>>
>> Let me tell you what happens when I open Ubuntu.    I click the wi-fi
>> icon and find my wi-fi account name.  A dialog box appears requesting
>> that I enter my password.  I use the password that AT&T gave me but
>> the connect button is whited out so I can't click on it.  
>>
>> Please call if you can help, 415.242.1307.
>>
>> Jackie
>>
>>
>>
> 
> 
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