[sf-lug] snag with XP EULA refund from Amazon

[BillHill]

Well folks!
With the help of Alex last nite at the sf-lug meeting, I sent Amazon a request for refund on the windows XP that I blew off in the process of installing ubuntu on the TWO Asus eee netbooks that i recently purchased.  Alex says Amazon DID send him a refund when he sent them a similar request (email form on the Amazon website - as we did last night for me).  This morning I get the following reply from amazon - I'm contemplating what my next move should be, to optimize my chances of a refund.  Has anyone else had similar results?, and what did you do? 

--billhill

-----Forwarded Message-----
>From: "Amazon.com Customer Service" <cust.service03 at amazon.com>
>Sent: Sep 22, 2009 4:04 AM
>To: "aropoika at earthlink.net" <aropoika at earthlink.net>
>Subject: Your Amazon.com Order #103-8495986-8031400
>
>Hello,
>
>I apologize for any misunderstanding.
>
>The OEM EULA that is published on machines is an agreement between the OEM and the end user, that’s part of the way things work in OEM. It typically says something along the lines of ‘By using the software you accept these terms. If you do not accept them, do not use the software. Instead contact the manufacturer or installer to determine their return policy for a refund or credit’. 
>
>In this case, I kindly request you to contact the manufacturer to see if they can help you. You can the manufacturer "Asus":
>
>Asus:
>
>http://www.as-usa.com/
>
>Telephone: 502-995-0883 (select option 3)
>
>Fax: 502-933-8713
>
>Email: tsd at asus.com
>
>If you've contacted the manufacturer and they can't help, please send us a summary of that correspondence and we'll work on another solution.
>
>Please visit the following link to provide the information we 
>requested:
>
>http://www.amazon.com/rsvp-mi?c=aqwuhthg3424920917&q=o2r
>
>I hope this information helps. We look forward to seeing you again soon.
>
>Please let us know if this e-mail resolved your question:
>
>If yes, click here: 
>http://www.amazon.com/rsvp-y?c=hqwuxthg3424920918
>If not, click here: 
>http://www.amazon.com/rsvp-n?c=hqwuxthg3424920918
>
>Please note: this e-mail was sent from an address that cannot accept incoming e-mail. 
>
>To contact us about an unrelated issue, please visit the Help section of our web site.
>
>Best regards,
>
>Vasanth S.
>Amazon.com
>We're Building Earth's Most Customer-Centric Company
>http://www.amazon.com/your-account
>
>---- Original message: ----
>---------------
>09/21/09 20:24:51
>Your Name:William Hill
>Order Id: 103-8495986-8031400
>Comments:According to the windows XP  User License Agreement (EULA), I have no intention of using windows XP, and would like a refund for the cost of the windows operating system.
>---------------
>