[sf-lug] Fwd: Thank You for Donating to One Laptop per Child

Kristian Erik Hermansen kristian.hermansen at gmail.com
Thu Jan 24 12:45:07 PST 2008

Notice the date of this email...

---------- Forwarded message ----------
From: Support <service at laptopgiving.org>
Date: Jan 18, 2008 3:50 PM
Subject: RE: Thank You for Donating to One Laptop per Child
To: Kristian Erik Hermansen <kristian.hermansen at gmail.com>

If you have not yet received your laptop, we are working hard to get it to
you. If you live within the United States, you should receive your laptop no
later than January 15, 2008. If you live in Canada, you should receive your
laptop in the January/February 2008 timeframe. FedEx will be providing a
tracking number once they receive your package.

Thank You
Donor Services
-----Original Message-----
From: Kristian Erik Hermansen [mailto:kristian.hermansen at gmail.com]

Sent: Wednesday, January 09, 2008 10:07 AM
To: service at laptopgiving.org
Subject: Re: Thank You for Donating to One Laptop per Child

I already updated this information the last time I called you!  What
is going on?!?!?  I ordered within three hours of the on-sale date in
November.  This is getting quite ridiculous.  The LaptopGiving project
is obviously not well organized at all.  I also spoke to many other
individuals who have run into similar issues, including a Professor at
the University of San Francisco -- Sameer Verma.  How many other
people's orders are screwed up?  It is unacceptable to me as a
customer.  I understand the good that the project is bringing to the
world, but you are seriously making me reconsider ever making future
donations.  I expected to receive my order before Xmas, and my 11-year
old brother was quite upset.  Understandably, I knew it was not
guaranteed.  However, no one ever notified me about the shipping
issue.  And last time I called, you told me that you had properly
updated my shipping address?!?!  What is going on?!?!  What if I give
you my address again today, only to find out in another two weeks that
you failed to update and ship my laptops again!?!?  I want you to ship
my order to me today and by an expedited shipping service.  Anything
else will be unacceptable.  My correct address is below, because it
took you guys so long to ship that I have actually moved...

Kristian Hermansen
c/o Russell Hermansen
13 Orchard Ave.
Kingston, MA 02364

I order four laptops (2+2), just to let you know.  Your email message
below makes it sound like you were only going to ship me one.  If you
were to do that, you would be in fact ripping me off since I paid for
four laptops (2 should be shipped to me, and 2 donated overseas).  My
phone number (in case you guys mess up again): 567 237 4237

Please email me back so that I know that you are processing my order
as requested and making up for the computer database glitch which
caused your company to improperly handle my order...

On Jan 9, 2008 12:50 PM, Support <service at laptopgiving.org> wrote:
> Dear Kristian,
> Unfortunately at this time we have an invalid address for your donation
> yet unable to ship your laptop. If you may please send us a physical
> where we may ship your laptop to you as soon as we can. We currently show
> your address as:
> BRISBANE CA     94005
> Please be advised that we are using FedEx as our shipping carrier.
> Thank You
> Donor Services
> -----Original Message-----
> From: Kristian Erik Hermansen [mailto:kristian.hermansen at gmail.com]
> Sent: Friday, December 21, 2007 12:38 PM
> To: OLPC Customer Care
> Subject: Re: Thank You for Donating to One Laptop per Child
> Can you give me my donor number so that I can track the shipping?  I
> ordered during the first few hours of G1G1, but I have not heard
> anything from you guys about shipping yet!  Thanks...
> On Nov 27, 2007 1:26 AM, OLPC Customer Care <service at laptopgiving.org>
> wrote:
> >
> >
> >
> >
> > Thank you for participating in the One Laptop per Child "Give One Get
> > program. Your donation of $798.00 will bring education and enlightenment
> to
> > children of the developing world. $200 of each $399 "Give One Get One"
> > Donation is tax-deductible (your donation minus the fair market value of
> > each laptop you receive). With Shipping and Handling, the total charge
> > your credit card is $798.
> >
> > As a "Give One Get One" donor, you will receive one of the first XO
> laptops
> > to be distributed in North America. Laptops will be delivered on a first
> > come, first served basis. While early purchasers have the best chance of
> > receiving their XO laptops in time for the holidays, quantities are
> limited
> > and we cannot guarantee timing. We will provide you with regular email
> > updates.
> >
> > If you have any questions about your donation, please contact OLPC at
> > service at laptopgiving.org or call 1-800-201-7144. Your confirmation
> is
> > 9121952322. Should your employer wish to match your donation, we are a
> > 501(c)(3) organization and our EIN# is 20-5471780.
> >
> > T-Mobile USA is proud to offer you one-year complimentary access to
> T-Mobile
> > HotSpot in recognition of your support to the One Laptop per Child "Give
> One
> > Get One" program. As you help children in developing countries stay
> > connected, educated and enlightened, T-Mobile is supporting you! You
> > receive an email message close to the time that your laptop ships
> containing
> > instructions on how to begin your complimentary year of T-Mobile HotSpot
> > service. Please refer to http://hotspot.t-mobile.com for additional
> > information on T-Mobile HotSpot Wireless broadband Internet service.
> >
> > To find out more about the mission of One Laptop per Child, please visit
> > www.laptop.org. To review "Give One Get One" terms and conditions,
> > click here.
> >
> > Thanks again for your generous support, and welcome to the One Laptop
> > Child community!
> >
> > Sincerely,
> >
> > Nicholas Negroponte
> >
> > Chairman
> >
> > OLPC Foundation
> >
> > One Laptop per Child Foundation is exempt from federal income tax under
> > Section 501(c)(3) of the Internal Revenue Code. Your donation is tax
> > deductible to the extent provided by U.S. law. This receipt is not valid
> if
> > your donation is refunded for any reason. Additional information about
> > foundation is available from www.laptop.org or the foundations
> registration
> > office of your State.
> >
> > One Laptop per Child
> >
> > P.O. Box 425087
> >
> > Cambridge, MA 02142
> >
> > U.S.A.
> --
> Kristian Erik Hermansen
> "I have no special talent. I am only passionately curious."

Kristian Erik Hermansen
"Know something about everything and everything about something."

Kristian Erik Hermansen
"Know something about everything and everything about something."

More information about the sf-lug mailing list