[sf-lug] Recieved my XO today!!

Kristian Erik Hermansen kristian.hermansen at gmail.com
Thu Jan 3 17:37:38 PST 2008

On 3 Jan 2008 20:22:13 -0500, Blake Haggerty
<Blake.Haggerty at sapphire.com> wrote:
> Just an announcement that my XO just showed up at my office... I can't
> believe how small it is....

Still don't have mine and I ordered within a couple hours of them
going on sale.  I have heard offline from multiple people about OLPC
organizational issues.  After getting an email the other day saying
that my laptop would not arrive until January 15th, I became very
suspicious that something was not right.   I mean, I was one of the
first people to order, and people are getting their laptops before
me?!?!  I put in the reference number from the email on their web
status checker just to make sure, as they had not replied to emails I
sent earlier.  So, after three hours on hold -- yes luckily I utilize
Gizmo VoIP -- I got through.  I gave them the reference number, and
apparently, it was in a separate database, and not the "main
database".  Interesting.

So, after giving a lot of details to find me in this "other database",
they tracked down my order.  And guess what!!??  Not only was it never
going to be shipped, but apparently they had numerous issues with
addresses being input into their "original database" incorrectly.  So,
they would have never shipped it to me unless I called to fix this
problem.  They did not call me or respond to my emails either, and I
was proactive.  Think about all the other people who are less
proactive than myself!

Finally, I was able to get them to fix everything, but now they are
not certain that I will receive the laptops by January 15th.  I
offered to have someone physically drive into Boston to pick them up
(hey, it's my hometown!), but they said this was not an option.  /me
Kristian Erik Hermansen
"Know something about everything and everything about something."

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