[sf-lug] Hayes Valley Setup

jim stockford jim at well.com
Sat Jul 28 12:07:52 PDT 2007

    This raises the point of support in general.

    Who'll go down to HVCC to fix up boxes when
needed? Are there volunteers? A rotation

    Is there a policy? How to manage, what's
permitted, user data storage, possible inclusion
of terminals and why....

    What about docs? Where'll these be kept, who's
making them? got a plan (brief hardcopy on
premises to orient the inevitable new sysadm
person with pointers to the SF-LUG and more
docs on the box...)?

    If there's a BIOS password, then that'll have to
be available to whoever is supporting the boxes
in the future--how to do that?
    There's always opening the box and shorting
the CMOS to ground to restore factory BIOS. Do
we assume use of SF-LUG docs or keep the
password in hardcopy on premises?

For how long do we plan for support: one year,
two, three...? How to handoff to others?

On Jul 27, 2007, at 5:13 PM, Tom Haddon wrote:

> On Fri, 2007-07-27 at 17:06 -0700, Rick Moen wrote:
>> Quoting Tom Haddon (tom at greenleaftech.net):
>>> Just wanted to let you know I got a call from Gloria because one of 
>>> the
>>> machines "wasn't working". I came over as it's just around the corner
>>> from me (although we probably need to work out a "support procedure" 
>>> for
>>> the future). Turns out someone has just left a floppy disk in and it 
>>> was
>>> trying to boot off that, so maybe locking down the boot device would 
>>> be
>>> a good idea...
>> Highly recommend putting removable drives _below_ the hard disk in the
>> BIOS Setup's boot-device order.  (This should be done routinely.)  
>> It'd
>> be embarrassing to have someone hit that box with a boot-sector virus.
>> Having done that, you would always want to set a password for BIOS
>> Setup, as well.
> Yup, these both make sense as things to do. Will add them to the wiki 
> so
> we get around to them next time...
> Thanks, Tom
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> -- 
> ----------------------------------
> Tom Haddon
> mailto:tom at greenleaftech.net
> m +1.415.871.4180
> www.greenleaftech.net
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