[sf-lug] Job Posting: Linux Opening at Lucasfilm

[jim stockford]

> I am a recruiter with Lucasfilm here on the presidio. We have been 
> banging our heads against the wall on this opening, as it is somewhat 
> mid level, and supports production people on Linux machines. It 
> doesn’t have a high salary attached to it, but we are a fun company to 
> work with.

>  
>  Position Summary: A high availability position, providing front-line 
> technical knowledge and support to users in a multi-production 
> environment, documenting all incoming requests, and acting as a 
> central point of communication between users and other IT support 
> groups.
>
> Responsibilities:
> 	• 	Provide excellent customer service in a high-pressure, production 
> environment while successfully navigating conflicting priorities, 
> deadlines, and occasional process ambiguity.
> 	• 	Field incoming phone, email, and Remedy tickets, ensuring timely 
> updates and complete information are provided to all concerned 
> parties.
> 	• 	Identify and recommend approved work-around solutions to technical 
> issues as needed.
> 	• 	Troubleshoot and resolve issues via remote control tools as 
> appropriate.
> 	• 	Document and communicate all system support issues with end users, 
> IT staff, and management.
> 	• 	Perform basic system administration duties as directed - Create 
> and manage user accounts (Unix and Active Directory, FTP, etc.).
> 	• 	Plan, develop, and maintain individual project schedules.
> 	• 	Perform special projects as necessary.
>
> Education, Experience and Skills:
> 	• 	1-2 years of Service Desk/Help Desk support experience --
> 	• 	Extremely strong and demonstrated customer service skills - as 
> well as the ability to communicate professionally with a sense of 
> urgency and empathy to the affected user.
> 	• 	Strong front-line support technical knowledge, including, but not 
> limited to: Linux Operating systems (SUSE), Windows (2000 and XP) and
> 	• 	Knowledge of Remedy preferred -- experience with similar 
> ticket-tracking/request system workflow tool considered.
> 	• 	Excellent understanding of technology and the role of the "client" 
> in relation to the larger IT infrastructure.
> 	• 	Self-starter, strong organizational skills and ability to 
> prioritize workload -- someone who is energized by helping people and 
> making things happen.
> 	• 	Team player who is invested in and strives to maximize 
> team/department performance.
> 	• 	Detailed-oriented and be able to handle a variety of tasks in an 
> efficient, accurate manner.
> 	• 	ITIL certification a plus.

> 	• 	 if you are interested in this position, please email your resume 
> to 

> joshua.thomas at lucasfilm.com  
> or  
> fax to 415 746-5530,
or
> mail to Human Resources,
> P.O. Box 29919 ,
> San Francisco, CA 94129

> or you can apply online at http://www.lucasfilm.com/employment
>  
> Josh Thomas 
> Lucasfilm Entertainment Co, Ltd.
>  415.746.5195 desk
> 415-505-5407 cell
> joshua.thomas at lucasfilm.com  
> http://www.lucasfilm.com/employment/jobs/
> Click here for “Life at Lucas”
>  
>