[conspire] (forw) Customer wants to give your firm money; support won't allow me

[Ruben Safir]

can't take yes for an answer

n 5/31/24 7:44 PM, Rick Moen wrote:
> ----- Forwarded message from Rick Moen <rick at linuxmafia.com> -----
> 
> Date: Fri, 31 May 2024 16:39:00 -0700
> From: Rick Moen <rick at linuxmafia.com>
> To: sales at iwantmyname.com
> Subject: Customer wants to give your firm money; support won't allow me
> 
> Gentlefolk:
> 
> Wednesday, May 29th, I opened ticket #2476974 with
> help at support.iwantmyname.com.  My reauest was simple:  I desire 
> manual extension by two years each, of the two domains I register at
> IWantMyName, I calculated the fees:
> 
> US $21.49 + US $21.49, two years, domain linuxmafia.com
> US $26.14 + US $26.14, two years, domain unixmercenary.net
> Total charge: US $95.26
> 
> To facilitate, I said my credit card on file is up to date,
> and that I authorise and request that charge now.
> 
> Within a day, I received a boilerplate statement that 
> _automated_ renewals are for one year only, and citing some reasons for
> that.  This was unresponsive:  I had requested manual two-year
> extension.
> 
> Thursday, I reiterated my request and said I'd seen no substantive
> response.  The assigned agent referred me to the earlier statement about
> _automated_ renewals.  I wrote back saying this in no way addressed my 
> request, that I desire _manual_ extension by two years of two domains.
> 
> It has now been one more day, and I still have not gotten a straight
> answer.
> 
> 
> Does CentralNic Group PLC d/b/a ideegeeo Group Ltd d/b/a IWantMyName
> want the customer's money?  This customer wishes you to have it.
> 
> Please either direct Support to accept my money, or let me know 
> you don't want it, and I'll commence taking my business elsewhere.
> 
> Best Regards,
> Rick Moen
> rick at linuxmafia.com
> +1 (650) 283-7902
> 
> 
> ----- End forwarded message -----

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