[conspire] One service visit, three existing services demolished

[Tim Utschig]

On Sun, Nov 01, 2015 at 01:03:35AM -0400, Ruben Safir wrote:
> On 11/01/2015 12:48 AM, Rick Moen wrote:
> > What is the most hated company in America?
> 
> Microsoft, followed by Apple, and Facebook.  Honourable mention to the
> NY Yankees, Rite-aid, cvs/caremart, your health-issuance conglomerate
> which goes by whatever name it does this week.


2015: #1: Comcast
  http://247wallst.com/special-report/2015/07/23/customer-service-hall-of-shame/print/

2014: #2: Comcast
  http://247wallst.com/special-report/2014/07/18/customer-service-hall-of-shame-3/print/


Makes me feel bad for switching from Raw Bandwidth to Comcast
Business just for more bandwidth.  Two Netflix/Youtube/etc. users
in the house at the same time on a 3 Mbps DSL link made it too
difficult to work from home.  Still, no excuse.  I did a bad
thing and I should feel bad.

AT&T sales people dropped by several times over the past couple
years.  They each claimed fiber* was recently installed in our
neighborhood.  Each time I asked how much bandwidth they were
offering.  All but the latest time they said 17 Mbps.

The most recent time a nice, straight-talking AT&T sales person
came by and told me I could get 45 Mbps** for less than what I'm
paying for Comcast Business.  They'd also allow 30 days to
try it and cancel without breaking the contract.

I'm not sure how I feel about AT&T, but I'm sure I feel better
about it than Comcast.  Ideally I'd pay Raw Bandwidth for layer-3
service over AT&T-managed layer-1/2.  Hopefully that will
be a reality someday, but I'm not holding my breath.


* Fiber to Somehwere in the Neighborhood.  Some type of DSL for
  the last mile, presumably.

** Coincidentally, 45 Mbps fiber to the home is what we were
   promised (and paid for) in the '90s:
     http://newnetworks.com/ShortSCANDALSummary.htm

-- 
Tim Utschig <tim at tetro.net>
408-644-3861 (mobile)