[conspire] Screenshot mentality

[Deirdre Saoirse Moen]

On Fri, May 17, 2013, at 01:28 PM, Rick Moen wrote:
> I've found this weird fixation with screenshots as supposed raw
> diagnostic data, damned near everywhere.  Helldesk (er, 'helpdesk') 
> staff tend to be deluged with them.  What dumbfounds me, though, is when
> helpdesk people _request_ it.

I sometimes get bugs filed as: "This site doesn't render right!" -- with
a cropped screenshot that provides no URL and with no provided source.
My usual answer is that we render DOMs, not screenshots. We do also
request a screenshot as that sometimes provides a context clue,
especially with DOM-altering extensions out there.

Deirdre