[conspire] Communications, a lack thereof
rossbernheim at speakeasy.net
Sun Dec 30 07:41:17 PST 2007
Thanks to AT&T, someone of their technicians disconnected my DSL line.
Unfortunately, they did it overnight so that I did not have time to
call my ISP to get things attended to until Tuesday evening. Much back
and forth to make sure it wasn't at my end. Tried two different DSL
modems on two different phone jacks and multiple reboots of the
modems. Consistently no DSL light.
Tests from ISP show no joy. Call to Covad from ISP and an appointment
is made for Thursday. I take off half a day of work to be sure to be
home for them. No show. Call ISP. Seems Covad changed the day to
Friday and didn't tell ISP. So I take off another half day of work.
show. Call ISP and they check and seems Covad did not even need me to
be home as the call was to go to the Central Office of ATT where they
confirmed that the problem was AT&T having disconnected my DSL. So
Friday late afternoon was too late to get AT&T to correct their
Lots of fun trying to get modem and dial up to work. Haven't used
modem in a while and never used the modem in my Cheese Grater Mac Dual
G5 box. Getting used to the Mac OS X 10.5 modem control and getting
the right info from the ISP to get things working. Lots of fun and
three phone calls to get the right information to get authentication
So now I am reduced to modem speeds. Called ISP again this afternoon,
(Monday), and Covad and AT&T have scheduled a joint visit to the CO
for Friday. I complained that over a week with no DSL was a bit much
for their screwup. So ISP escalated and they are now scheduled to get
to it on Wednesday. Hopefully they will get it right this time!
Vent mode over.
Mele Kalikimaka e Haole Makahikiho
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